FAQ
What products does Cheervivi offer?
Cheervivi offers beads, charms, jewelry findings, chains, and other creative supplies. Availability, colors, sizes, and package quantities are shown on each product page.
How do I place an order?
Select the required options and quantity, add the products to your cart, and complete payment at checkout. An order confirmation will be sent to the email address entered during checkout.
Can I change or cancel my order?
Contact us as soon as possible. We can only change or cancel an order before processing begins. Once an order has been prepared or shipped, it cannot be changed or canceled.
How long does order processing take?
Processing time depends on product availability and order size. Any relevant processing information is displayed on the product page or communicated after ordering.
Do you ship internationally?
We ship to supported international destinations. Available methods, charges, and estimated delivery times are shown at checkout or confirmed before dispatch.
How can I track my order?
When tracking is available, you will receive a shipping confirmation email containing a tracking number or tracking link.
Will colors and sizes look exactly the same as shown?
We aim to present products accurately. Slight color differences may occur because of lighting, screen settings, material batches, or manufacturing tolerances. Please review the product description before ordering.
What should I do if my order arrives damaged or incomplete?
Email us within 7 days of delivery with your order number and clear photographs of the products, packaging, and shipping label. We will review the issue and provide an appropriate solution.
How can I contact Cheervivi?
Email cheervivibeads@outlook.com, call +852 6684 8058, or contact us on WhatsApp at +852 6684 8058.